CRM and Dialers
CRM and call center solutions:

Our call center suite has the following modules:

Dialer Features:

  • Automatic Call Distribution (ACD)
  • Interactive Voice Response (IVR)
  • Voice Logger
  • Voice Blasting
  • Hosted Dialer Solution
  • CRM & Screep Pop Integration
  • Mobile App Integration
  • SMS Integration
  • Live/Current agent monitoring
  • Report and Campaign statistics
  • Voice mail to email

Voice Logger Features:

  • 100% automatic call recording on both agent and trunk side.
  • Multiple-format recording.
  • Single unified resource to search and to listen voice logs.
  • Search based on destination, source, time, date and duration of the file.
  • Download recorded conversions remotely via a web browser.
  • Strong security features to curb unauthorized access.

IVR Features:

  • Custom greetings support
  • Speech recognition
  • Multiple language voice prompts
  • Custom music on hold(MOH)
  • Managing voice mail via phone or WEB interface.
  • T1, ISDN, Analog, and SIP/VoIP support
  • Multiple codec support (G711 alaw, g729,gsm)
  • Queues
  • Built-in conferencing solution
  • Hosted IVR solution